Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name, email address, and contact information
• Company information and business details
• Payment information (processed securely through third-party providers)
• Communication preferences

Usage Information

• Device information and IP addresses
• Browser type and operating system
• Pages visited and time spent on our website
• Interaction with our services and features

WhatsApp Business Data

• WhatsApp messages sent and received through our platform
• Contact information of WhatsApp conversations
• Message delivery status and timestamps
• WhatsApp Business profile information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

Service Providers

We may share information with third-party service providers who assist us in operating our website and services, including:

• Cloud hosting providers (Supabase)
• Payment processors
• WhatsApp Business Platform
• Analytics providers

Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

4. WhatsApp Business API Privacy

When using our WhatsApp Business API integration:

• Messages are processed in compliance with WhatsApp's privacy policies
• We store message data securely for service functionality
• You remain the data controller for your customer communications
• We act as a data processor under applicable data protection laws
• Message encryption is maintained end-to-end where supported by WhatsApp

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: Until account deletion
• WhatsApp messages: 90 days unless longer retention is required
• Analytics data: 24 months
• Payment records: As required by applicable tax and accounting laws

7. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Rectify inaccurate or incomplete information
• Delete your personal information (subject to legal requirements)
• Restrict or object to processing of your information
• Data portability for information you provided
• Withdraw consent where processing is based on consent

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: namaste@soilproject.in
Phone: 011 4018 3362
Address: Unit No-101,102,103, Ist Floor, Vikas Surya Plaza, Block C6B, Janakpuri, New Delhi, Delhi, 110058

For refund and return queries, please refer to our Refund Policy. For terms and conditions, see our Terms of Service.